VidSync Support Center

Get instant answers to technical streaming questions, OBS/vMix setups, and direct engineering contact channels.

Frequently Asked Questions

What exactly is VidSync?
VidSync is a high-fidelity NDI co-watching engine. Instead of standard "screen sharing" (which encodes video into choppy, low-bitrate streams), VidSync synchronizes the actual playback of your media source across all devices. Everyone watches the raw file natively in pristine 4K resolution with true sub-100ms lag.
How do I route guest cameras into OBS or vMix?
VidSync's Host Dashboard maps guest cameras directly into discrete, high-quality isolated NDI feeds. Simply fire up OBS, vMix, or Wirecast, select "Add Source -> NDI Source", and select the desired participant's isolated feed. No screensharing capture or cropping required!
Does VidSync support YouTube and Facebook?
Yes! VidSync supports seamless dual-platform co-watching. The host can paste both a YouTube Video ID and a Facebook Live URL. Guests inside the room can dynamically toggle tabs to view either platform in absolute sync.
Are my subscription details fully secure?
Yes, completely. All payments are processed directly via secure SSL channels using Paystack, the gold-standard African payment gateway. We never store your card details on our local database.